1. Using Alpha Mall
By accessing Alpha Mall, you agree to use the website lawfully and responsibly. You must provide accurate information when creating an account, placing an order, or contacting our team. You are responsible for keeping your login details secure.
2. Products and availability
We aim to keep product descriptions, images, prices, stock, and availability accurate. Product colors and appearance may vary by screen. We may correct errors, update information, limit quantities, or discontinue products without prior notice.
3. Orders and payment
Submitting an order is a request to purchase. An order is accepted when Alpha Mall confirms it. We may cancel or refuse an order where there is a pricing error, stock issue, suspected fraud, invalid information, or delivery limitation. Prices and applicable delivery charges are shown during checkout.
4. Delivery
Delivery estimates are not guarantees and may vary by location, courier conditions, weather, public holidays, and other circumstances. You are responsible for providing a complete and reachable delivery address and phone number.
5. Returns and refunds
Returns and refunds are governed by our Returns & Exchanges Policy. Items may need to be unused, complete, and returned within the stated time window. Refund timing can depend on the payment method and inspection process.
6. Accounts and prohibited use
- Do not impersonate another person or create an account using false information.
- Do not interfere with website operation, probe security, or introduce malicious code.
- Do not copy, resell, scrape, or misuse website content without permission.
- Do not use Alpha Mall to carry out fraud or any unlawful activity.
7. Intellectual property
Alpha Mall names, logos, designs, text, images, and website content belong to Alpha Mall or its licensors. You may use the website for personal shopping and may not reproduce or commercially exploit its content without written permission.
8. Limitation of liability
To the extent permitted by law, Alpha Mall is not responsible for indirect losses, service interruptions, courier delays, or events outside our reasonable control. Nothing in these terms limits rights that cannot legally be excluded.
9. Changes and contact
We may update these terms as our services change. Continued use of the website after an update means you accept the revised terms. Questions can be sent to info@alphamall.pk.