1. Information we collect
When you use Alpha Mall, we may collect information you provide directly, including your name, email address, phone number, shipping address, account details, order information, and messages sent to support. We may also collect technical information such as browser type, device information, IP address, and pages visited.
2. How we use your information
- Process and deliver your orders.
- Manage your account, cart, wishlist, and order history.
- Send order confirmations, delivery updates, and service messages.
- Respond to support requests and improve our products and website.
- Detect fraud, protect our users, and maintain website security.
3. Payments
Payment information is handled through the selected payment process. Alpha Mall does not intentionally store complete card numbers. Cash on delivery, bank transfer, and other available payment options may require information needed to confirm and complete your order.
4. Cookies and similar technologies
We use cookies to keep your cart working, remember preferences, support login features, and understand how visitors use the website. See our Cookie Policy for more information.
5. Sharing information
We may share necessary information with delivery partners, payment providers, hosting providers, email services, and support partners who help us operate Alpha Mall. We do not sell your personal information.
6. Data retention and security
We retain information for as long as needed to provide services, complete transactions, meet legal obligations, resolve disputes, and protect our business. We use reasonable technical and organizational safeguards, but no online system can be guaranteed completely secure.
7. Your choices
You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements. You can also contact us about marketing preferences or account concerns.
8. Contact us
For privacy questions, contact us at info@alphamall.pk or visit our Help Center.